Cancellation Policy

Booking Policy & Terms of Service By booking a session or package, you acknowledge and agree to the following terms: Appointments Sessions are available by appointment only and are subject to availability. Payment Payment is required at the time of booking unless otherwise agreed in writing. Rescheduling & Cancellations Appointments may be rescheduled with a minimum of 24 hours' notice. Appointments cancelled with less than 24 hours' notice may be forfeited and counted as a completed session. Failure to attend a scheduled appointment without notice will be treated as a missed session and may result in the loss of that session. Package Validity Multi-session packages must be used within the validity period specified at the time of purchase. Any unused sessions remaining after the expiry date may be forfeited. Refund Policy Due to the nature of professional services, refunds are generally not provided once a program or package has commenced. Exceptional circumstances may be considered at the sole discretion of the provider. Client Responsibility Clients acknowledge that personal growth and development outcomes depend upon their own participation, commitment, and implementation of any insights, strategies, or recommendations discussed during sessions. Specific results cannot be guaranteed. Confidentiality All sessions are confidential. Information shared during sessions will not be disclosed to third parties except where required by law or where there is a reasonable risk of harm to yourself or others. Scope of Service Sessions are designed for personal growth, self-development, emotional awareness, mindset development, identity exploration, and future-focused personal transformation. These services do not constitute counselling, psychotherapy, diagnosis, mental health treatment, medical advice, legal advice, or financial advice, and should not be considered a substitute for professional healthcare services. If you are experiencing significant mental health concerns, psychological distress, or require clinical support, you should seek assistance from an appropriately qualified healthcare professional. Acceptance Booking a session or purchasing a package constitutes acceptance of this Booking Policy and Terms of Service.